Frequently Asked Questions

Everything you need to know about your Ziliah beauty journey.

Are Ziliah products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Ziliah products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not satisfied, you can return unopened products within 30 days of purchase for a full refund.

Can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.